Try resolving customer complaints If you want to remain a dealer and stay out of trouble
There are plenty of people selling used cars out there and scamming people. It's much harder for a licensed dealer to do it, than someone selling cars without a license. Dealers have to disclose certain things in writing like salvage title, true mileage unknown, prior rental, etc. Most of the scamming comes from the unlicensed dealer selling cars from the curb. Unhappy customers will complain to the DMV, or go to small claims court. If you can, it's best to try resolving customer complaints were both the buyer and seller benefit. If you don't try to work it out with a customer it could end up being much worse in the long run for the seller. Numerous complaints to the DMV about a specific dealer will get a DMV detective on their back. Unscrupulous car sellers can go to jail, or pay a hefty fine.
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Turning customer complaints into assets There are many ways to resolve a complaint, and here are just a few. This advice is for private party transactions. Dealers should follow the state in which they operates requirements for a vehicle return policy.: If a customer complains and wants to return a vehicle you sold them try this. Offer to give them their money back but not the full amount. If the customer paid $2500, tell them you will give them back $2200, or $2300. If you think about it's not asking much, and both parties benefit. The buyer feels relieved to get the car out of their hair. The seller deserves it for the lost customers. The seller can use the money to fix the problem the buyer is upset about. The problem will be fixed for the next buyer that comes along. If you've been buying, and selling cars for a little while now, chances are your making connections with mechanical repair, and body shops. If not, I don't think you'll last too long in the business. A customer can call back, and complain about the car overheating, or bad brakes. With your connections you'll be able to get the work done on their vehicle way cheaper than they would. You can get cheap used parts from the junkyard, and your paying wholesale rates for the labor. Offer to pay for half of the repair. You're losing a little profit but your gaining a customer who will refer you to all of their friends, and relatives.
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